Who we are

This Privacy Policy applies to:

• Bless Events
• BH Events

Together referred to as "Bless Events", "BH Events", "we", "our" or "us".

What information we collect

Depending on your interaction with us, we may collect:

Personal information

• Full name
• Phone number
• Email address
• Residential or event address
• Billing details
• Wedding or event information
• Venue details
• Delivery and collection instructions
• Communication history
• Social media usernames, where relevant

Payment information
Payments may be processed through third-party payment providers. We do not store complete credit card details.

Website information
When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Cookies and website analytics data

How we collect information

We collect information when you:

• Submit an enquiry
• Request a quotation
• Make a booking
• Complete an online form
• Contact us by phone, email or social media
• Subscribe to marketing communications
• Visit our website
• Leave a review or testimonial

Why we collect your information

We collect personal information to:

• Respond to enquiries
• Prepare quotations
• Process bookings
• Deliver, install and collect hired items
• Communicate regarding your event
• Issue invoices
• Process payments
• Provide customer support
• Improve our products and services
• Send marketing communications where you have consented
• Comply with legal obligations

Photography and marketing

With your permission, or where permitted under our hire agreement, photographs or videos from your event may be used for:

• Our websites
• Social media
• Marketing materials
• Portfolios
• Advertising

Where practical, we aim not to identify individuals without consent. If you would prefer that photographs from your event are not used, please notify us in writing before your event.

Cookies

Our websites may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Improve customer experience

You may disable cookies through your browser settings, although some website features may not function correctly.

Disclosure of personal information

We may disclose your information to trusted third parties where necessary, including:

• Delivery contractors
• Event venues
• Payment providers
• Website hosting providers
• IT support providers
• Marketing service providers
• Professional advisers
• Government authorities, where required by law

We do not sell or rent your personal information.

Overseas disclosure

Some of our technology providers, such as website hosting, email platforms or cloud storage providers, may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

Security of your information

We take reasonable steps to protect personal information from:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction

While we take reasonable precautions, no method of electronic storage or internet transmission is completely secure.

Access and correction

You may request access to the personal information we hold about you. If any information is inaccurate or out of date, you may request that it be corrected. Requests should be made using the contact details below.

Marketing communications

If you have opted in to receive marketing communications, you may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails; or
• Contacting us directly

Third-party websites

Our websites and social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's privacy

Our services are intended for adults arranging events. We do not knowingly collect personal information from children unless it is reasonably necessary for providing our services.

Data retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain business records

When no longer required, personal information is securely destroyed or de-identified where practicable.

Changes to this privacy policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date.

Contact us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.

Bless Events / BH Events
Email: [email protected]
Website: www.blessevents.com.au  |  www.bhevents.com.au

Complaints

If you believe your privacy has been breached, please contact us first so we can attempt to resolve your concerns promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).